Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact information - your name, phone number, email address, and city when you submit a quote request or contact form.
• Project details - the service you need and any description you provide about your project.
• Call data - if you call us through a tracked phone number, we may record the call date, time, duration, and caller phone number.
• Device and usage data - browser type, operating system, referring URL, pages visited, and time spent on the site, collected automatically through cookies and analytics tools.
• IP address - used to approximate your general geographic location.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries.
• Schedule and complete handyman services.
• Follow up on open requests or unfinished projects.
• Improve our website, marketing, and service offerings based on aggregate usage data.
• Comply with legal obligations and protect our rights.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Google Analytics and Cookie Tracking

We use Google Analytics (via Google Tag Manager) to understand how visitors use our site. Google Analytics collects information such as pages viewed, time on site, traffic sources, and general location data. This data is aggregated and anonymized.

Google Analytics uses cookies - small text files stored in your browser - to distinguish visitors and track sessions. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We also use cookies for session management and website functionality. By continuing to use our site, you consent to the use of cookies as described here.

4. CallRail Call and Form Tracking

Our website uses CallRail, a call analytics and lead tracking platform. CallRail may:

• Replace the phone number displayed on our site with a tracking number to identify which marketing source led you to call us (Dynamic Number Insertion).
• Record calls made to those tracking numbers. If a call is recorded, you will be notified by an automated message at the start of the call.
• Capture information submitted through our contact form, including name, phone number, email address, and service details.
• Set cookies to track your session and connect form submissions to your visit source.

Data collected through CallRail is used solely for our internal lead management and marketing attribution purposes. For more information, see CallRail's Privacy Policy.

5. Third-Party Services

We work with the following third-party services that may receive or process your data as part of delivering our website:

Each service operates under its own privacy policy. We encourage you to review their policies for details on how they handle your data.

6. Data Retention

We retain contact and lead information for as long as necessary to provide services, follow up on inquiries, and comply with legal obligations - typically no longer than 3 years after our last interaction. Call recordings are typically retained for 12 months. Analytics data is retained in aggregate, anonymized form with no fixed deletion schedule.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal obligations.
• Opt out of marketing communications at any time.
• Opt out of cookie-based tracking by adjusting your browser settings.

To exercise any of these rights, contact us using the information in Section 8 below.

8. Contact Information

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.